Refund policy

At Ruthology, every item is handcrafted with care. Due to the bespoke nature of our products, we only accept returns and issue refunds for items that arrive damaged, defective, or incorrect.

Eligibility You must notify us of any issue within 14 days of receiving your order. For items that arrive visibly damaged, we ask that you contact us as soon as possible and within 48 hours of delivery, as delays may affect our ability to investigate your claim.

We do not accept returns for change of mind, buyer error, or personalised/made-to-order items.

How to Report an Issue Email ruthie@ruthology.co.uk or call 07776 357566with:

• Your order number
• Clear photographic or video evidence of the damage, defect, or incorrect item

Please do not send items back without authorisation from us first.

Verification All claims are cross-referenced with pre-shipment photographs taken before your order leaves us.

Authorised Returns If your return is approved, we'll provide a pre-paid return label. We cover all return shipping costs for verified faulty, damaged, or incorrect items.

Refunds Processed to your original payment method within 10 business days of receiving and inspecting the returned item.

Your Statutory Rights UK and EU customers retain their statutory rights under the Consumer Rights Act 2015. Nothing in this policy affects your legal rights.